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Friday, November 26, 2004

Support Ticket Prayer

Oh Lord, give me the strength to get through this ticket.
Give the will to complete the reply,
Without getting the urge to curl up and die.
No matter how ridiculous this request, I must be strong,
Even though it's "him" again and he's never wrong.
It's not his fault he doesn't know what he's doing,
Even though he ends up angry and wants to start suing.
Take a deep breath and try and be polite.
With a swift reply, it'll be all right.
Then onto the next, you can boldly go,
For more of the same, just don't let it show,
That you're slowly and quietly going mad,
Not too long to go now, so don't feel sad.
Another one down, 99 to go.
There's the link.
Go on.
Take a breath and click it.

November 26, 2004 | Permalink

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Comments

Does every support ticket at IPS have to be like that?

Have more luck next time ;)

Posted by: Vladimir Lushnikov | Nov 26, 2004 12:25:53 PM

I will in future, finish my tickets with 'Love and Hugs Dan xxx'

Posted by: Dan | Nov 26, 2004 2:41:00 PM

Love it!

Posted by: Stewart | Nov 26, 2004 3:13:05 PM

Haha, nice! :D

Posted by: Keith/Mike | Nov 27, 2004 6:58:41 AM

lol

Very good, I know exactly how you feel :-P

Posted by: DrBob | Nov 27, 2004 8:01:42 PM

Nice one. :D

Posted by: LilJames | Nov 28, 2004 6:11:41 PM

LOL


Same about me.. :D

Posted by: Michaelas10 | Nov 28, 2004 6:44:14 PM

Sometimes I get the feeling that 1/ Matt does all the coding and nobody ever gets to help him. 2/ he answers more support tickets than he should.
Surely it's high time ipb hired someone to give him a hand, ain't it? (I know ipb has several people working for them, but they're not taking enough care of poor Matt)
You don't have to do everything Matt. We don't Want you to do everything! just the serious coding. ;)

Posted by: Telemacus | Nov 28, 2004 11:43:06 PM

That's just a carefully crafted illusion to make me seem more important than I really am.

We have a team of support techs who do the bulk of the support work. I just spent a few days last week helping clear the back log of tickets and helped create some new knowledge base articles. The real tech guys are the ones on the front line that deserve the sympathy/praise.

I get plenty of help. :)

Posted by: Matt | Nov 29, 2004 9:24:00 AM

Stewart!

Posted by: Outlaw | Nov 29, 2004 2:34:50 PM

Rikky?

Posted by: Michaelas10 | Nov 29, 2004 6:58:03 PM

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